SHIPPING POLICY

DISPATCH INFORMATION

Orders are ready for dispatch within 3 business days, although sometimes during busy periods (Christmas/Easter/New drops etc.), it can be up to 5 business days. Express post packages are processed as priority. 

 

DELIVERY TIMES

We offer four different methods of shipping in Australia. Please see below for further details that reflect the delivery timings of Australia Post.

Standard Delivery: 3-13 business days, flat rate of $9.95 for Metro, $19.95 for Regional and Rural, or free for orders over $99*.

Express Delivery: Flat fee $14.95 and 2-5 business days for Metro. Flat fee $24.95 and 2-10 business days for Regional and Rural. Express Post service will continue to be our fastest postal delivery option for customers. Australia Post will continue to prioritise these deliveries but has removed the Express Post guarantee for the time being.

Bulky Goods: 3-13 business days, approximate rates calculated at checkout. More information below.

We aim to deliver all orders within the estimated delivery time frames provided to you at all times however we do not guarantee delivery at a specific day or time.

 

BULKY GOODS

Bulky Goods are excluded from our free delivery for orders over $150AUD offer and from any promotional free shipping offers.

Due to the size and weight of a very select number of items, there is a delivery charge based on the state you reside for these Bulky Goods. This approximate rate will automatically be calculated and added to your cart at checkout. Should there be a discrepancy in the approximate rate applied to your cart at checkout and the actual rate required for freight forwarding to your address, our team will be in contact to discuss finalising payment.

These items are classified as Bulky Goods - Cots, Mattresses, Bassinets, Nursery Furniture (Including Charlie Crane Levo Rockers), Warren Hill Play Mats, Snuggle Me Organic, Feeding Pillows and Loungers.

Please Note - Bulky Goods require a physical address to deliver to as we are not able to ship to a PO Box. 

 

PREORDERS

Please note all orders containing PREORDER items will be shipped once all stock within your order is available. Your order will not be sent in multiple shipments. If you would like it to be sent separately simply email us to organise, additional postage fees will apply.

 

TRACKING

You will receive an email with your tracking information once your order has been processed. You can track the progress of your order by following the prompts from this confirmation email. If you have not received your tracking number, or if you have any questions about your shipped order please email us at info@cocoandbundle.com.au and we will assist you with your enquiry.

 

AUTHORITY TO LEAVE (ATL)

To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected 'authority to leave'.

If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be by the front door, at the reception or concierge's desk, or as per your instructions.

In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.