Frequently Asked Questions
Do you have a Bricks and Mortar Store?
Not at present however this is something that is on our radar for the near future. Watch this space!
What countries do you ship to?
At this stage, we ship domestically within Australia only. We will monitor international demand and expand into other markets as our little business grows.
How long does order processing take?
Orders are dispatched within two business days. During during peak periods such as Christmas/Easter etc it may be up to five business days.
How long will it take to get my order?
Delivery times vary depending on the delivery speed you choose, where you’re sending from, and where you’re sending to. We dispatch all parcels through Australia Post. Below we have included their shipping estimates for reference.
Standard Post:
Same state: 2-4 business days
Interstate: 3-6 business days
Express Post:
Same state: 1-2 business days
Interstate: 1-3 business days
*Note - These timeframes do not take into account any service disruptions or delivery delays. For the most up -to-date information visit here.
How much do you charge for shipping?
Free Standard Shipping on ALL orders over $150 AUD.
Standard Shipping | $9.95 AUD
Express Shipping | $13.95 AUD
Do you have gift packaging options?
Yes! You can select our 'Bundle' option at the checkout for an additional $5. This includes a beautiful mailing box, gift tissue and a personalised card.
The perfect gift for new mums, baby showers, first birthdays, mothers day and everything in between!
*excludes bulky items.
How do i cancel/modify an order?
Answer Text
What is your return/exchange policy?
See HERE for our Returns Policy
What if my order arrives damaged?
If for whatever reason your products have been damaged in transit please email info@cocoandbundle.com.au with your Full Name, Order number and an image of the damaged items within 2 business days of receiving your order.
What payment methods do you accept?
We accept VISA, Mastercard and Amex. For checkout convenience we also offer Paypal, Apple Pay, Shop and Google Pay.
Additionally we have a range of Buy Now Pay Later (BNPL) options including Paypal, Afterpay and Klarna.